Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website or use an application. They are widely used to make websites work, to improve efficiency, and to provide information to the site owner. "Similar technologies" include local storage, pixels, and tags that perform comparable functions.
Cookies may be "session" cookies (deleted when you close your browser) or "persistent" cookies (which remain until they expire or you delete them). They may be set by us ("first-party") or by a third-party service we use ("third-party").
How We Use Cookies
We use cookies and similar technologies to:
- Keep you signed in and maintain your session securely
- Protect your account and our services against fraud and abuse
- Remember your preferences and settings
- Understand, in aggregate, how visitors use our public website so we can improve it
- Support our contact and intake forms where you choose to engage with them
Our member portal, which contains your health information, uses only essential cookies for sign-in, session management, and security. It does not use advertising or cross-site tracking technologies.
Categories of Cookies We Use
Strictly Necessary (Essential) Cookies
These are required for our website and member portal to function — for example, to sign you in, keep your session active, and protect against cross-site request forgery. Because the service cannot work properly without them, they cannot be switched off through our site. Examples include session cookies, CSRF-protection tokens, and short-lived state cookies used during account setup.
Analytics & Performance Cookies
On our public website, we use these to understand how visitors find and use the site — such as which pages are visited and how long visitors stay — in aggregated, de-identified form. We use Google Analytics, deployed through Google Tag Manager, for this purpose. These cookies are not used inside the member portal.
Marketing & Form Cookies
On our public website, we may use tools to operate contact forms, membership inquiry forms, and employer inquiry forms, and to understand engagement with our communications. These cookies help us follow up on inquiries you submit. They are not used inside the member portal and your clinical health data is never used for marketing purposes.
Third-Party Cookies & Tools
Some cookies and similar technologies on our public website are set by third parties that provide services to us. These providers use the information they collect in accordance with their own privacy policies:
- Google Analytics & Tag Manager — website analytics and tag management. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Squarespace — our website platform may set cookies related to site functionality, form submissions, and analytics. See Squarespace's Privacy Policy for details.
We do not knowingly permit third-party advertising trackers inside the member portal, and we do not sell your information to third parties for advertising purposes.
Managing Your Cookie Preferences
You can control and manage cookies in several ways:
- Browser settings: Most browsers let you view, block, or delete cookies, and refuse cookies from specific sites. Refer to your browser's help pages for instructions.
- Analytics opt-out: Use the Google Analytics Opt-out Browser Add-on.
- Device controls: Your device and browser settings let you control location permissions and other features used by our website.
Please note that blocking strictly necessary cookies may prevent parts of our website or member portal — including sign-in — from working correctly.
Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or for legal or operational reasons. When we make material changes, we will update the "Last updated" date above. We encourage you to review this policy periodically.
Contact Information
If you have questions about this Cookie Policy or our use of cookies, please contact us: